First, really listen.
The words, the voice and the experience, together. More than a score: the story behind it.
A CONVERSATION THAT STARTS IN STORE
Every voice tells a story.
Let your customers speak. Understand their experience. Turn what happens in your store into the right next step.
In the customer’s own voice.
Your store’s next step.
Our first customer focusLC WAIKIKI
From the shop floor. In your customers’ own words.
FROM THE BIG PICTURE TO A SINGLE STORE
A world of data.
An answer close to you.
See your network as a whole. Zoom into a city, a store, a customer experience.
Explore the map ↗Cinematic product story · Illustrative visualFROM ONE STORE TO YOUR ENTIRE NETWORK
See the big picture.
Zoom into the detail.
The geographic exploration experience from our platform. Choose a country, zoom into a city, then explore a store.
FROM WORLD TO STOREZoom in.
Discover the story.7 demo stores · 3 cities
Discover the story.7 demo stores · 3 cities
Select a point. Drag. Zoom in.
Selected demo storeKey topic
İstanbul 01
124comments
82%positive
The map layer could not load. Explore every sample using the store list below.
Interactive demo · All stores and figures are illustrative. Locations are illustrative points near city centres.
Sometimes your best insight
walks out unheard.
A size they couldn’t find. A queue that felt too long. A team member who made their day. Every experience has a story.
“I loved it, but couldn’t find my size.”
“The team was really helpful.”
“The checkout queue was a little long.”
Illustrative customer comments
A SMALL TOUCHPOINT. A MEANINGFUL CONNECTION.
As natural as a conversation.
A short conversation instead of a long form. Give customers a voice as they leave, while the experience is still fresh.
Physical product concept01
Tap.
Start sharing on the kiosk screen.
02
Speak.
Tell your story in your own words.
03
Share.
Tap FINISH to submit your feedback automatically.
Voice into insight.
Insight into action.
Scroll through the journey of a comment.
söz müşteride.INTERACTIVE DEMO
01
“I loved the jacket, but couldn’t find my size.”Customer voice
02
Size availabilityOpportunity to improve
Topic & sentiment
“I loved the jacket, but couldn’t find my size.”
03
● Being followed up
Action trackingReview the size mix
MStore team↗
Then, see what it means.
Size availability or checkout waiting time? Feedback becomes clear topics and sentiment.
With the right team, take action.
An insight matters when someone owns it. Connect each issue to a store and a trackable next step.
INTERACTIVE EXAMPLE
How much can one sentence tell you?
Choose an example. See how a customer comment can become an opportunity to improve.
In the customer’s words
“I really liked the jacket, but I couldn’t find my size.”Opportunity to improve
The key topic
Product and size availability
What does it tell us?
There is interest in the product. Finding the right size is the obstacle to purchase.
A suggested next step
Review the size mix and shelf stock at the relevant store.
This demo uses illustrative content. It contains no live customer data or real-time analysis.
One platform. A wider perspective.
From the detail of a single comment to patterns across stores. Find the perspective your team needs.
The pulse of your store
Filter. Explore. Add a new comment.
Total comments—selected scope
Positive experience—selected scope
Improvement opportunities—selected scope
The rhythm of customer voices
Select a day to narrow your focus.
Experience breakdown
—Positive
Positive0Neutral0Negative0
Key topics
Size & stock0
Store team0
Checkout0
Latest customer voices
Selected feedbackSuggested next step
All figures and comments are illustrative demo data. No real customer data is used.
Behind every line,
a human voice.
Explore the original recording, transcript, language, sentiment and store context together. Move from feedback to the next action.
Interactive demoİstanbul 01
“I loved the jacket, but I couldn’t find my size. The team tried to help.”Demo text spoken by your browser. This is not a real customer recording.
FROM QUESTION TO INSIGHT, IN ONE CONVERSATION
Talk to your data.
See the answer.
Explore your entire store network through natural conversation. Ask about the feedback, topics and trends you are authorized to access. Let the assistant interpret the data and explain its answers with maps, charts and customer examples.
↗ Compare your stores↗ Find the why in customer words↗ Go deeper with follow-up questions
Söz Müşteride AssistantIstanbul · Sample period
ANIMATED PRODUCT DEMOYou
How is customer satisfaction across our Istanbul stores? Show me on a map.
This sample period contains 308 comments across 3 stores. Positive feedback is 82% at Istanbul 01, 71% at Istanbul 02 and 78% at Istanbul 03. Istanbul 02 is worth a closer look.
Positive feedback by store
308 commentsMap unavailable; store figures are listed below.
İstanbul 0182%İstanbul 0271%İstanbul 0378%
Issues customers mention
54 commentsIllustrative issue sample · Each comment has one primary topic.
01 / 54
Supporting customer feedback
“I loved the jacket, but I couldn’t find my size. The team tried to help.”
Istanbul 01 · Original English feedback
Open feedback and sample audio ↗01 / 03
The conversation, figures and feedback are illustrative. This marketing demo does not run live analysis.
Turn an insight
into a next step.
Assign ownership, priority, due date and notes. Move the cards forward to try the follow-up workflow.
Planned
0In progress
0Completed
0Interactive demo · All stores and figures are illustrative.
Today’s insight.
Tomorrow’s reference.
Create PDF reports with a defined scope and date range. Keep each report as a record of that moment.
söz müşteride.PDF
Interactive demoStore experience summary
İstanbul · 7-day demo period
308comments77%positive3demo stores
In this demo, size availability stands out. The sample from İstanbul 01 describes a customer who liked the product but could not find their size. A first step is to review size distribution and shelf stock.
Interactive demo · All stores and figures are illustrative.Report history
Store experience summaryArchived ↗
Regional topic distributionArchived ↗
Action follow-up summaryArchived ↗
The operations behind
the experience. Connected.
Manage your kiosk fleet, permissions and day-to-day operations within one structure.
Know which kiosks are connected.
Distinguish active, background and disconnected devices, and inspect connection history.
İstanbul 01 · Kiosk AActive
Ankara 02 · Kiosk BBackground
İzmir 01 · Kiosk CDisconnected
The right scope for each person.
Authorised stores and teams across the organisation.
Feedback passes through safety checks.
Suspicious content is quarantined and excluded from reports and charts. Negative service feedback alone is not a violation.
Accepted · Included in analysis
Speak with your store’s identity.
Logo, brand colours, recording notices and multilingual kiosk copy form one connected experience.
LC WAIKIKI
Söz müşteride.
Görüşünüzü paylaşınInteractions on this page are illustrative product demos. They are not connected to production data or live administrative actions.
FOCUSED ON LC WAIKIKI
Part of your store.
Closer to your customers.
Our first customer focus is LC Waikiki. From the physical touchpoint to the management platform, we look at the store experience as a whole.
- A kiosk screen that reflects your brand
- Multilingual feedback journeys
- Store and team-based access
- A clear path from feedback to action
One product.
Every part connected.
Interactions on this page are illustrative product demos. They are not connected to production data or live administrative actions.
Overview
Period, sentiment, topic and store breakdowns; trends and comparisons.
Geographic exploration
Country, city, district and store navigation; from map to feedback.
Customer voice
Audio recordings, original transcripts, translations, languages and details.
Analysis assistant
Natural-language questions and explanations supported by relevant feedback.
Action centre
Ownership, priority, dates, status and notes.
PDF report history
Scoped report creation, downloads and historical records.
Store directory
Store and location details, search and management.
Kiosk devices
One-time pairing, access and connection history.
Teams & access
User permissions within organisation and store scopes.
Content safety
Content checks, quarantine and category-based review.
Brand & language settings
Brand identity, kiosk copy and multilingual experiences.
Activity records
Permission changes, audio access and export records.
Trust is part of the experience.
Customers stay in control
Recording starts with an explicit user interaction. Taking part is the customer’s choice.
Access follows permission
Teams work with feedback from the organisations and stores they are authorised to access.
People make the decisions
Analysis supports your team. Your people decide what matters and what happens next.
A few things you might be wondering.
What does Söz Müşteride do?
It brings together in-store voice feedback, meaningful analysis and action tracking. The kiosk, management platform and analysis assistant are parts of one connected experience.
Do customers need to download an app?
No app download is needed for the kiosk experience. Customers start sharing directly on the in-store screen.
Can customers use different languages?
Yes. The kiosk experience is designed for multilingual feedback. The languages and on-screen copy for your pilot are agreed together.
Can we view each store separately?
Yes. Access follows organisation, store and team permissions. Location and date filters help you focus on the stores that matter.
Do the images show the final product?
The images show the intended physical product concept. Hardware, dimensions, microphone and in-store placement are finalised during pilot planning.
How do we get started?
We begin with a demo to understand your stores and priorities. Then we plan pilot locations, placement, languages and the approach to evaluation together.
CEYBER DIGITAL · SÖZ MÜŞTERİDE
Every voice starts a better experience.
Söz Müşteride turns in-store feedback into insights teams can act on. Voice, topic, sentiment and store context come together to help teams focus.
Get to know us ↗Let your next great idea
come from your customers.
Let’s talk about where to start listening.
Email us directly[email protected] ↗
Let’s meet.
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Open email app ↗